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DC FieldValueLanguage
dc.contributor.author이남희[이남희]ko
dc.contributor.author정재은ko
dc.date.accessioned2015-12-17T02:38:10Z-
dc.date.available2015-12-17T02:38:10Z-
dc.date.created2015-11-30-
dc.date.issued201203-
dc.identifier.citation지식경영연구, v.13, no.1, pp.41 - 52-
dc.identifier.issn1229-9553-
dc.identifier.urihttp://hdl.handle.net/YU.REPOSITORY/28733-
dc.description.abstractService innovation has been considered to improve the value of enterprises, so that various research issues have been studied on innovating the services. Thus, in order to increase understandability of new service innovation mechanism, this study surveys the existing research results on service innovation factors, e.g., success factors, process, and performance. Consequently, we have found that service innovation can be reflected to service quality and value by interactive process between customers and&#