서비스 혁신에 관한 문헌 연구: 성공요인, 프로세스 및 성과를 중심으로

Title
서비스 혁신에 관한 문헌 연구: 성공요인, 프로세스 및 성과를 중심으로
Other Titles
A Literature Study on Service Innovation: Focus on Success Factors, Process and Performance
Author(s)
이남희[이남희]정재은
Keywords
Service innovation; Success factors; Performance
Issue Date
201203
Publisher
한국지식경영학회
Citation
지식경영연구, v.13, no.1, pp.41 - 52
Abstract
Service innovation has been considered to improve the value of enterprises, so that various research issues have been studied on innovating the services. Thus, in order to increase understandability of new service innovation mechanism, this study surveys the existing research results on service innovation factors, e.g., success factors, process, and performance. Consequently, we have found that service innovation can be reflected to service quality and value by interactive process between customers and enterprises. Also, such interactions are based on internal success factors (e.g., innovation strategy of organizations, domain knowledge, collaboration) and external success factors (e.g., customer participation, partnership).
URI
http://hdl.handle.net/YU.REPOSITORY/28733
ISSN
1229-9553
Appears in Collections:
공과대학 > 컴퓨터공학과 > Articles
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