Examination of how social aspects moderate the relationship between task characteristics and usage of social communication technologies (SCTs) in organizations

Title
Examination of how social aspects moderate the relationship between task characteristics and usage of social communication technologies (SCTs) in organizations
Author(s)
구철모[구철모]Yulia Wati[Yulia Wati]정재은
Keywords
MEDIA RICHNESS; INFORMATION-SYSTEMS; ELECTRONIC MAIL; PERFORMANCE; COMPLEXITY; DESIGN; MODEL; WORK; PARTICIPATION; EQUIVOCALITY
Issue Date
201110
Publisher
ELSEVIER SCI LTD
Citation
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, v.31, no.5, pp.445 - 459
Abstract
Because of the increasing significance of social communication technologies within an organization, they have become a new form of information processing, resulting in business process transitions and increased benefits. By applying media richness theory and social theories, this study investigated how social communication technologies (SCTs) can be used by an employee to fit his/her task characteristics. Additionally, it also examined how the employee's social relationships moderated media usage in the current job environment and how this usage influenced the task performance. Five media were selected in this study (telephone, video conferencing, email, instant messaging, and blog). Using a hierarchical regression approach, we found that task characteristics were related to media usage, whereas social factors (social influence and social affinity) moderated the degree of the relationships. A few particular media and technologies seemed to perform well, however these are influenced by the social aspects. Moreover, the usage of social technologies results in positive task performance. The performance of a few specific technologies demonstrated binding effects (email performance was associated with instant messenger performance). In summary, we found that the usage of SCTs is instrumentally determined by the interaction between the task and social relationships. (C) 2011 Elsevier Ltd. All rights reserved.
URI
http://hdl.handle.net/YU.REPOSITORY/24425http://dx.doi.org/10.1016/j.ijinfomgt.2011.01.003
ISSN
0268-4012
Appears in Collections:
공과대학 > 컴퓨터공학과 > Articles
Files in This Item:
There are no files associated with this item.
Export
RIS (EndNote)
XLS (Excel)
XML


qrcode

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

BROWSE