후기게시판 신뢰 요인 연구: 온라인 쇼핑몰 후기게시판을 중심으로

Title
후기게시판 신뢰 요인 연구: 온라인 쇼핑몰 후기게시판을 중심으로
Other Titles
The Consumer Trust on e-WOM: In the Perspective of Seller Managed Web Review Boards
Author(s)
김정군장은진[장은진]
Keywords
e-WOM; Trust; Word-of-Mouth; Reputation
Issue Date
201112
Publisher
한국정보시스템학회
Citation
정보시스템연구, v.20, no.4, pp.233 - 254
Abstract
Although e-commerce is growing fast, e-commerce consumers are still under higher risk and uncertainty in the comparison of the traditional commerce’s. Consumer review boards of online shopping malls are good measures to help buyer’s decision making, and should be managed effectively by sellers. We formulate the research model on consumer trust formation on seller managed web review boards on the background of previous literatures on e-WOM and trust. Our data analysis with 368 samples shows seller’s reputation, e-service quality, perceived reviewer’s benevolence and ability have significant positive effect on the trustworthiness of the board. Product involvement shows weak negative moderation effect on the relationship between perceived reviewer’s benevolence and trustworthiness of review boards.
URI
http://hdl.handle.net/YU.REPOSITORY/24123
ISSN
1229-8476
Appears in Collections:
경영대학 > 경영학과 > Articles
Files in This Item:
There are no files associated with this item.
Export
RIS (EndNote)
XLS (Excel)
XML


qrcode

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

BROWSE